Introduction

Gear Inc. is seeking 01 Senior Operations Manager in Bangkok, Thailand. deal candidates are excellent communicators, very responsive, and able to find efficiencies and coordinate large teams through a fast-moving environment.

Key skills and experience

• Have at least 5 years of experience in the same position;
• Have 3 - 5 years of experience with managing content moderation or other BPO service teams; 
• Have experience working with content management methods and tools;
• Capable of building productive business relationships with clients;
• Excellent English communication skills, both written and spoken;
• Have experience in managing a large team size;
• Organized, detail oriented, and responsive;
• Ability to work well with cultures of different countries;
• Must be located in, or willing to relocate to Bangkok, Thailand;
• Open to all nationalities.

Main responsibilities

• This position reports directly to the operations director or country manager and manages a team between 500 to 1000 moderation staff;
• Direct and oversee day-to-day operations through effective leadership and efficient management of operations and support resources;
• Motivate and effectively performance manage Operations Managers Provides direction, mentoring, coaching, and leadership support to all direct reports and identify any knowledge and competency gaps for training and improvement;
• Daily communication with the client to align expectations, maintain and create effective communications across all aspects;
• Ensure delivery of all client KPIs and targets;
• Provide strategic direction and guidance, create consistency in performance and business process to all LOBs
• Implement strategic changes to recruitment, employee engagement, policies and procedures to sustain performance and drive growth;
• Ensure adequate staffing of highly skilled and qualified workforce. Identify competency gaps for training and improvement;
• Host internal and external weekly and monthly Business reviews on a regular basis and present operational performance;
• Keep up to date with industry developments, best practices and social events that may impact the business.

What we offer:

• Attractive salary and benefits, international, fun and professional working environment;
• An open and honest culture where people are valued, treated fairly and trusted and empowered;
• Health insurance package;
• Paid leave

Working Location: Must be located in, or willing to relocate to Bangkok, Thailand